One of the reasons why you may consider live chat is to improve customer satisfaction. If it takes too much time or too much effort to reach your support team, you need to consider live chat. Delays and complicated support systems are a turn-off for your customers. Live chat software such as LivePerson ensures that your customers get instant responses.
If your support team is getting more emails than they can handle, then it is time for live chat. The problem with email support is that the first email doesn\'t always offer the full solution, and the customers have to keep sending more emails. With live chat for website, your support team can provide instant solutions.
Is your business getting calls round the clock? If the calls are not coming in, you need to consider live chat. Live chat, especially leadchat, is the way to interest prospects that dislike calling and instead prefer writing. If your business targets a younger audience, you are better of using live chat than phone call support.
Chats bots will help you limit your support budget. Compared to other channels, live chat online is cheaper and more satisfying for customers. Solutions such as Olark or LiveChatInc will only cost a quarter of the total cost of a phone transaction. Again, a single agent is needed to support clients, and thus less human resources are used.
When you do not know enough about your website visitors, live chat tools will collect and analyze data about your website traffic. You can use these chat metrics to understand your visitors better to offer better products or services.